When we are trying to woo potential new clients, we have a tendency to promise them the world. In New Jersey, The Rules of Professional Conduct 7.1(a)(1) it is unethical for attorneys to promise a certain outcome of a case (I cannot imagine that it is allowed in any state). While you may not be […]
Rainmaking Recommendation #14: Your Response Is Required
July 21, 2010 by 10 Comments
What to keep your clients happy? Respond. One of the main reasons why clients state that they leave their current attorney’s can be classified as “attorney indifference”. Attorneys do not respond to emails, voicemails, or requests for information. More often than not, it is because the attorney does not have any current news about a […]
A Thank You To All The Unethical Attorneys Out There
July 12, 2010 by 1 Comment
I want to say “Thank You!” to all of the unethical attorneys out there. To all of the attorneys who have, and are, currently out there committing crimes against the public and their clients, thank you: who have raided their clients escrow accounts to pay for lavish lifestyles who have billed clients for the most […]
The Client Services Myth in Law Firms
January 4, 2010 by 5 Comments
How to have above average client service standards