Being a good lawyer is not enough. Being a great lawyer is not enough. Be an amazing lawyer! According to Google the definition of “Amazing” is “causing great surprise or wonder; astonishing.” So, when was the last time you created great surprise or wonder when it comes to your clients? Your referral sources? Your prospective […]
Rainmaking Recommendation #112: Why Can’t They Sleep?
March 4, 2015 by Leave a Comment
Sometimes it’s tough to walk a mile in their shoes – we are so busy taking care of our own lives that it is difficult to think about what worries your clients most. As attorneys, we are tasked with trying to help people with their legal woes. Whether it is about their business or whether […]
Rainmaking Recommendation # 111: Your “Red Velvet Rope Policy”
February 18, 2015 by Leave a Comment
In the late 1970s, two men, Ian Schrager and Steve Rubell, opened a now famous club called Studio 54. Then they did something incredibly amazing! They set up a Red Velvet Rope at the entrance to the Disco and then created a policy in which they determined who would, and would not get into this remarkable place. People […]
Rainmaking Recommendation #108: What Do They Want?
January 7, 2015 by Leave a Comment
You want more clients, right? What do clients want? They want to know that you understand their problems, They want to know that you know how to solve those issues, They want to know that you are listening to them, They want you to be responsive, They want you to communicate with them clearly, They […]
“Isn’t every year supposed to be the year of the client?”
December 1, 2014 by Leave a Comment
The first and third Wednesdays of the month, I send out a Rainmaking Recommendation to my email list. This past Rainmaking Recommendation, I declared that 2015 was going to be the Year of The Client. I suggested that in light of the fact that one of the largest law firms in the U.S. is going […]
Rainmaking Recommendation #106: 2015 – The Year of the Client
November 19, 2014 by Leave a Comment
I am officially declaring 2015 – The Year of The Client. 2015 is going to be the year that client service is going to become one of the most important business development tactics you can improve for your law practice and firm. Why? Yesterday, November 18, 2014, Jackson Lewis, a 780 attorney law firm with […]
What Attorneys Can Learn From the Pregnant Restaurateur about Client Service
November 15, 2014 by Leave a Comment
Despite all of the cracks around the country about New Jersey, it is called the Garden State for a reason. We have some of the most amazing fresh fruits and vegetables in the United States. A bounty of harvested produce makes it way, each year, from June to November, to various farmers markets across the […]
Rainmaking Recommendation #103: How do you want to finish the year?
October 1, 2014 by Leave a Comment
Can you believe it? Today is the first day of the last quarter of the year! Why is it when we were kids the time between September and June felt interminable, yet as an adult you wake up and all of a sudden it’s October 1st? How do you want to finish the year? All […]
Rainmaking Recommendation #95: Follow Up for Success
April 2, 2014 by Leave a Comment
A little while ago I came across these startling statistics that apply to sales people. While I do not know if these statistics are truly accurate or who published the study, they have been floating around the internet for a little while. 48% of sales people never follow up with a prospect 25% of sales […]
Rainmaking Recommendation #89: What to Expect When They’re Expecting
November 8, 2013 by Leave a Comment
Great client service is about the client. I know, how trite. But so true! However, you need to understand that each client is truly different from each other. There will be some clients who will want to talk to you every hour on the hour. There will be others who don’t want to hear […]